Delivery and Returns

Shipping

Most of our stocks are located in Belgium and some are in neighboring EU countries. No Customs clearance/Import duty required when you shop with us. VAT is always inclusive. What you see is what you pay! No surprise. VAT invoice is available when an order placed. 

At Boombel, we do everything we can to ensure that your order arrives when you expect it to. If you prefer to opt for delivery on a specific date in the future, please let us know so we can plan logistics in a more environment-friendly way. Personalised and handmade items are often made-to-order; therefore shipping time may vary. We will keep you updated when your order is ready to ship. Customs duty and import taxes, outside the EU, should be processed and paid by the recipient. 

Country wise shipping costs are listed below

Destination Cost (€)
Belgium, Netherlands 4.99
Germany, Luxembourg 10.99
Poland, Romania 11.99
Czech Republic, Hungary 13.99
Austria, France, Estonia, Latvia, Lithuania, Slovenia 14.99
Italy 16.99
Bulgaria, Portugal, Spain 17.49
Greece, Sweden 18.99
Denmark 21.99
Croatia, Finland, Monaco 24.49
Norway, Switzerland 26.99
Ireland 39.99

Delivery

Standard delivery may take up to 5 days excluding Sundays.

Please note: Delivery times are extended over public holidays. Delivery times for items ordered during busy periods could take up to 5 days longer than usual. When possible, we will offer complimentary same-day delivery in some locations in Belgium. We will contact you if such arrangements are possible for your order.
Please see our standard delivery time below:

  • Belgium, Germany, The Netherlands, Luxembourg : 2-4 days.
  • Rest of the Europe : 4-7 days.

Returns

We hope you like our products. But if for any reason our products did not meet your expectation, you can simply return them within 30 days of purchase. Please contact us to initiate the return process. 

The product must be in new or unused condition. Shipping costs will be the responsibility of the customer in cases of buyer’s remorse returns, such as an item didn’t fit, didn’t like the color/quality, change of mind, ordered by mistake, bought it somewhere else, etc. We will refund the cost of the purchase and shipping charges if the return is a result of our error or defective product.

Exclusions: Books and Refurbished items are neither returnable nor exchangeable.

Warranty

All electronics item comes with 2-year painless warranty. 

​All warranty replacement of parts shall be limited to malfunctions which are due and traceable to defects in original material or workmanship of Products. The warranties shall be void and of no further effect in the event of abuse, accident, alteration, misuse or neglect of products, including but not limited to user modification of the operating environment specified by user manual or stated otherwise.

1. Where do you ship to?

We ship within European Union. Your delivery will be sent to the delivery address you gave when you confirmed your order.

If you would like you to shop from outside EU, please contact us to get a quote for shipping. 

2. Do you deliver to PO Box?

Sorry, we do not deliver to PO Box.

3. How do I get most up to date information about my order?

We’ll keep you regularly updated about all aspects of your order via email – you’ll initially receive an order confirmation from us, and we may also send you important updates about items in your order, including when they’ve been dispatched. You can also access your ‘My account’ page to view your order and individual item details.
To get your order to you as quickly as possible, we may have to send some items separately and these may occasionally be delivered by different carriers.

4. I think an item might be missing from my order?

There are a couple of things to check before letting us know that you may be missing part of your order. Look out for any emails that we may have sent you; these may include some important updates about your order.
You can also the check the status of your order and access any tracking information in your account online.

5. Can I have items in my order delivered to different addresses?

Most products can only be delivered to one address. The easiest way to send items to multiple addresses is by placing separate orders.

6. What if I’m not home for my delivery?

If you’re not home when our courier try to deliver they will locate a safe place to leave your parcel, or leave it with a neighbour (usually either opposite or either side of your property). If they can’t find a safe place or neighbour to leave it with, they’ll will reattempt delivery up to two times. They’ll leave a calling card for you so you know what’s happened to your parcel.

7. What happens if I haven’t received my order?

We will always endeavour to resolve any delivery issues as quickly as possible. If you believe your order has been lost, please contact us with your order reference number within 14 days from your order dispatch date. You will need to fill out a denial of receipt form so we can investigate further. No resend or refund will be offered until a full investigation is complete.

8. My order is showing as delivered but I haven’t received it?

If your order is showing as delivered and you can’t locate it, firstly check with your neighbours, anyone else in your household and any safe places it could have been left. If you track your parcel using the tracking number in the shipping e-mail, you should be able to see if the parcel was left in a safe place or with a neighbour. If you still can’t locate it, get in touch with us so we can investigate further. We’ll ask you to fill out a denial of receipt form and ask you a few questions so we can go back to the courier. Once our investigation is complete, we’ll then look at resending your order or refunding you.

9. Can I return an online order?

You can return your online order via post. For non-perishable items, you’ve got 30 days to return your order and it must be returned in an unused and unopened state. We cannot return a product if it has been personalised in anyway. If the product is returned in a condition which is not fully resaleable or the packaging is damaged, we reserve the right to refuse a refund or exchange on the item. This does not affect your statutory rights. We are unable to refund postage if your product is unwanted or you have changed your mind.

10. How to return an online order?

If returning via post, we’re not able to cover the cost of the return. Please make sure you include your order number and contact details within the parcel.

Please note, if you do not send it by Tracked Delivery and it doesn’t arrive us, we will not be able to action any refund/exchange, as there is no method of tracking available.

11. What do I do if I receive a faulty/damaged item?

We have a number of checks in place to try and ensure the accuracy of the orders we send, however if a mistake has happened and the item you’ve received is not correct, then please contact us for further assistance.

12. How are refunds paid?

When returning goods to us, refunds will be paid onto the same method of payment used on the original order. The refund value will be for the price paid when the order was placed. Refunds will only be processed once the item is received back.

13. How long will my refund take?

When your order is refunded, we will email you on the address your order was placed to let you know. It will then be down to your individual bank’s processing time for the funds to process back into your account. Once arrived at us, your return will be processed within 10 working days.

14. Which products are excluded from the returns policy?

The following items cannot be returned unless the item is incorrect:

  • Books
  • Used items
 
Last updated: 16 Oct 21

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