Terms & Conditions

Fraud Check

We will validate your payment details to prevent fraudulent activities on our site.

Availability

All orders for products are subject to availability. If not available, we will either substitute with your permission or refund.

Price

What you see is what you pay. No hidden charges. However, we reserve the right to change pricing without prior notice.

Colour Reproduction

Product images displayed on our site are for illustration purposes only. Actual colour may slightly vary. 

Force Majeure

Shipping duration may extend significantly in the event of unforeseen circumstances. We will keep a close contact with you when this happens.

Complaints & Disputes

It is our motto to resolve complaints and disputes as amicably as possible. if you are not happy with us, you can submit complaints at Belgian Ombudsmen

  1. Application and Account Details

If you create an account, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Boombel reserves the right to refuse to supply any individual or company, to refuse service, terminate accounts, remove, or edit content, or cancel orders in our sole discretion. You agree that we may use Personal information provided by you to conduct appropriate anti-fraud checks.

  1. Delivery information

Please allow extra days for local holidays, national holidays, weekends and sale time. Boombel reserves the right to amend or change the free delivery offer at any time, but we promise to notify customers at least 14 days in advance.

  1. Offer order codes

Free Delivery and other offer order codes remain the property of Boombel, are non-transferable and may not be reproduced in any form or used in conjunction with any other offer.

  1. Prices

The prices quoted are those ruling at the time of production. Due to circumstances beyond our control prices may have to be altered up or down, including any alterations to the rate of value added tax. If for this, or any other reason, an item is not acceptable, it may be returned providing it is sent back within 30 days and is in new, unused condition. Certain products cannot be returned. See section above, for details. All prices shown are prices in Euros (€). We reserve the right to accept or reject orders, to refuse applications or with prior written notice to close an account. We will request payment for the full amount on confirmation of your order.

  1. Availability

All orders for products are subject to availability. In the event of supply difficulties, we reserve the right to substitute items of equal quality and value. You will be notified of such substitutes when you place your order. If suitable substitute is not immediately available, we will contact you for refund or other alternative arrangements.

  1. Colour reproduction

Boombel take great care with the colours used in the collections. The limitations of colour reproduction and the individual colour settings of your screen may mean a slight variation. Every reasonable care has been taken to ensure that the descriptions are accurate. However, specifications may change.

  1. Credit card payments

We are unable to accept credit cards that are due to expire within the next 5 days. Card details are checked and verified by a third party payment providers and goods are despatched once authorisation has been obtained.

  1. Force majeure

Disturbances in the delivery due to events which are unforeseeable, unavoidable and beyond our control and for which we are not responsible, such as force majeure events, war, natural disasters, or pandemics we release ourselves for the duration of this disturbance and to the extent of its effect from our duties of performance. Agreed delivery periods shall be extended by the duration of such disturbance. Boombel must be informed of such disturbance in adequate form and immediately. Where the end of such disturbance is unforeseeable or where the disturbance lasts more than two months, either party has the right to withdraw from the contract concerned (or its services not yet fulfilled) and/or to terminate the contract without notice.

  1. Intellectual property

Our website, logos, texts, photos, names, and all our communication is protected by copyright. That means that you can’t copy or reproduce elements such as our logo, website, photos, names, texts, or color combination without our prior consent.

  1. Complaints and disputes

Do you have a complaint? That makes us sad. Let us know as soon as possible when you have a complaint and describe your problem as clearly as possible. This way, we can help you in the best way possible. You’ll receive an answer from us within 48 hours, at the latest. We’ll help you immediately, or you’ll hear how much time we’ll need to fix things for you.

We’d prefer to help you ourselves. We really can’t work anything out? Then you can submit your case to the arbitration committee of the Federal Government via www.consumentenombudsdienst.be or via the Belgian ODR Platform

  1. Contact us

Whitebeam Europe
Naamsestraat 166, 3000 Leuven,
Belgium.
Company no: BE 0760.354.393
Phone: +32 (0) 16 62 47 37

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